Refunds & Exchange

For makeup and beauty products, you have 30 days from the date of purchase to be eligible for a refund or exchange.

To be eligible for a return, your item must be unused and in its original packaging – the same condition in which you received it – and include your receipt/proof of purchase. However, some items are automatically not returnable:

  • Samples or Prizes

  • Subscriptions or Gift Cards

  • Sale items

  • Eyelashes

If you’ve returned an item, we will email you upon receiving it, as well as when a decision has been made to either approve or reject your refund. Even if you’re declined a refund, you’ll still receive store credit for the cost of your item(s)!

If your item is damaged or defective and you’re still craving it, contact us at and we can talk about exchanging it!

Hmm, you didn’t mention hair extensions. Is there a separate return policy for them?

Astute observation, GlossyGirl – there is! Just like makeup and beauty products, hair extensions should also be returned in their original condition.  However, because our hair extensions are a hot commodity, we request that you send your items back within one week (7 calendar days). You will be responsible for paying return shipping and, if exchanging (not returning), an additional 15% restocking fee.

I’ve changed my mind, can I cancel my order?

We hate to be the bearer of bad news but all sales are final.

What if I need a refund/exchange?

Although this is a rare occurrence, we kindly ask that you email your concerns to 

All refunds/exchanges must be approved before items can be returned/refunded.

If you are approved, then your refund will be processed, and a credit will be applied to your credit card or original method of payment, within a certain amount of days. If declined, you will be notified by email.

What if I still have questions? #amiaskingtoomanyquestions???

Never too many questions! Feel free to send us a message on live chat, or email if you have any lingering wonderings.